Shipping policy
Shipping Policy
This Shipping Policy applies to purchases made through Lianding.shop, operated by HONG KONG LENDING LIMITED (香港聯鼎有限公司).
Order Processing
Orders are generally processed within 1–5 business days after payment has been successfully received.
Orders are normally processed on business days. Weekends and public holidays are not included in processing times.
During periods of high order volume, holidays, severe weather, carrier delays, customs processing, or other circumstances outside our reasonable control, processing or delivery may take slightly longer.
Once your order has been shipped, tracking information will be provided when available.
Shipping Methods and Estimated Delivery Times
We currently offer the following shipping options:
Standard Shipping
- Shipping fee: $12.00
- Estimated delivery time: 12–20 business days
Estimated delivery times begin after the order has been processed and shipped.
Please note that delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to carrier operations, customs procedures, weather, holidays, address issues, or other circumstances outside our reasonable control.
Shipping Destinations
We ship to destinations that are available during checkout.
Customers are responsible for providing a complete and accurate shipping address.
Please carefully review your shipping information before placing an order. If you notice an incorrect or incomplete address after placing your order, please contact us as soon as possible.
We cannot guarantee that shipping information can be changed once an order has entered processing or has already been shipped.
Order Tracking
When tracking information is available, customers will receive a shipping confirmation containing the applicable tracking number.
Please allow some time for the carrier's tracking system to update after shipment.
If your tracking information has not updated for an extended period, please contact us and we will assist with checking the shipment status.
Delayed or Lost Packages
If your package has not arrived within the estimated delivery period, please check the tracking information provided by the carrier first.
If the shipment appears to be significantly delayed or lost, please contact our customer support team.
We will review the available shipment information and, where appropriate, assist with contacting the carrier.
Delivered but Not Received
If tracking information shows that your package has been delivered but you cannot locate it, please:
- Check around the delivery location.
- Ask household members, neighbors, reception, or building management.
- Contact the shipping carrier.
- Contact us if additional assistance is required.
We will make reasonable efforts to help investigate the shipment.
Damaged Packages
If an item arrives damaged, please contact us as soon as possible.
Please provide your order number and clear photographs of the item and its packaging so that we can review the issue.
Eligible claims will be handled in accordance with our Refund and Return Policy.
Customs, Duties and Taxes
For international shipments, customs duties, taxes, import charges, or other fees may apply depending on the destination.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Contact Information
If you have any questions regarding shipping or delivery, please contact:
HONG KONG LENDING LIMITED
香港聯鼎有限公司
Store: Lianding.shop
Address: RM A8, UNIT A, 5/F TAK WING IND BLDG 3 TSUN WEN RD, TUEN MUN, NEW TERRITORIES, HONG KONG
Email: support@lianding.shop
Phone: +852 9557 7840